• Are employee job expectations, standards, and evaluation criteria similar to those defined by their supervisor?
• Do leaders actively investigate, acknowledge, reward and leverage positive performance and successes?
• Do employees regard meetings as a constructive use of their time?
• Are conflicts viewed as opportunities for learning and growth?
• Do teams and the organization have the reputation for providing exemplary customer service?
• Are employees motivated by pride in the product, the team, the organization, and by their own performance?
• Is the organization able to hire and train employees who are qualified to meet the technical and interpersonal challenges of their job?

Program Development
The most effective training programs are those designed to incorporate the distinct needs, culture, and work practices of an organization.

DWO offers a comprehensive training development package that includes:

• Collaboratively defined goals, objectives and outcomes
• Training program design and a blueprint for implementation
• Development of instructional materials and participant workbooks
• Provision of staff development aids, such as training for trainers and trainer guides
• Recommendations for on-going process improvement, training and coaching

Programs developed by DWO include:

• Dynamic Customer Service
• Managing Conflict
• Supervisory Training
• Learned Optimism: A Creative Response to Stress
• Gender Communications
• Win-Win Communications
• Facilitating Effective Meetings

Management Coaching

In an era of near constant change, supervisors need to be strategic leaders as well as managers of day-to-day operations. Those who supervise the work effort of others need not only be technically competent, but also be able to negotiate the increasingly complex dynamics of workplace relationships. Now more than ever, success depends on the ability to communicate clearly and respectfully, while keeping focus on the desired outcomes.

What Coaching Can Accomplish

• Bridge the gaps in leadership skills through an individualized curriculum
• Practice skills within the context of workplace challenges
• Provide real-time feedback
• Improve a manager's ability to:
  • Define clear standards and expectations
  • Constructively communicate
  • Manage conflict and change
  • Improve employee performance
  • Facilitate effective meetings