Whether giving feedback, facilitating meetings or workplace
discourse, most people are unprepared to successfully navigate
important conversations-particularly those where there are
strongly held views attached to strong emotions.
Constructive Dialogue was designed to offer people
effective tools to prepare for and facilitate frank and meaningful
conversations with employees, colleagues, and customers.
Constructive Dialogue removes the often-adversarial nature
of these conversations and replaces it with a respectful model
that encourages collaboration.
The Constructive Dialogue model promotes a shared
investment in problem solving, leading to enhanced relationships
and sustainable, long-term solutions. |
Constructive Dialogue® ensures:
- There is a clear purpose and intended outcome for the
meeting or feedback, one not based on hidden agendas.
- Tough issues are appropriately addressed in a
timely fashion, not avoided or sugarcoated.
- Multiple perspectives are encouraged and
examined, not discounted.
- Problems are collaboratively resolved, not used as
an opportunity for assigning blame.
- Participants are held accountable for specific
action items, not to ambiguous "gonna do's."
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In this two-day workshop, participants will learn how to:
- Use a six-step guide to prepare for important conversations
- Resolve tough issues, while maintaining mutual respect
- Clearly define and articulate the purpose for meetings
- Present feedback that focuses on specific modifiable behaviors
- Communicate concerns directly and without apology
- Inquire and demonstrate understanding of different
perspectives
- Apply strategies for responding to strong emotions
- Create action plans that have obtainable and
measurable outcomes
- Administer a Constructive Dialogue assessment tool
- Apply the Constructive Dialogue Model to on-the-job scenarios
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Workshop Format :
- Balance of theory, practical examples, and
skill development.
- Practice Constructive Dialogue with simulated
and current workplace challenges.
- Coaches furnish personalized feedback
and recommendations.
- Each participant receives a 70-plus-page workbook,
workplace application worksheets and laminated
Constructive Dialogue cards.
- Participants will be able to sign up for a free
e-newsletter that provides best practices examples
of Constructive Dialogue and other relevant information.
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Constructive Dialogue®
