DWO mediation model and conflict management strategies help workshop participants learn how to assist others to address the root causes of disputes while managing the immediate conflict symptoms. More than 2000 people have been trained as mediators and thousands more have attended DWO's Managing Conflict Effectively workshops.

Participants will learn and practice practical problem solving strategies that result in:

Decreased problem recurrence

Reduced litigation or grievance costs

Enhanced workplace relationships

Lowered stress

Improved morale

Increased productivity

1 and 2-Day Conflict Management Workshops focus on:

Collaborative problem solving techniques

A 3-step model for encouraging others to solve their own problems

How to "Listen for Empowerment"

The 5-Day Mediation Workshop emphasizes:

Methods for working with anger and other strong emotions

Strategies for resolving impasse

Helping parties distinguish their interests from their conflicted positions

A 5-step Mediation Model

The role of the professional "neutral"

Presentations & Key Note Addresses
We provide highly informative and entertaining digital slide show presentations on varied aspects of conflict, teamwork and management practices. Backed by slides of stunning images of the American Southwest, presentations can be geared to meet a variety of conference themes.